Holiday Lettings Reviews
Reviews (13)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Apartment booking in France
After we reserved an apartment in France that was a good deal, we were bummed out to find out that our dates got cancelled because of a mix-up with another booking. It was kinda annoying, but the folks at Holiday Lettings customer service worked things out and let us know what was going on right away. We were glad they were on top of it and understood where we were coming from. But we were a tad worried about it happening again, so we decided to find another place to stay for next time.
Rental cancellation due to COVID-19
I had rented an apartment in Spain for a long time, but because of COVID-19, I had to cancel it. The apartment owner and the Holiday Lettings agent were really understanding and helpful. The owner quickly agreed to refund my deposit, and the agent quickly processed a refund for the booking fee. I was pleasantly surprised by how fast they handled everything, and I'll definitely be using this company again.
Booking refund issue
I just wanted to share that I had some trouble with getting my refund from Holiday Lettings after booking accommodation. I've been trying to reach out to them about my refund of £448.50, but haven't heard back yet. It's frustrating that I can't call them directly since there's no contact number available. Their policy says I should've gotten my money back within 24 hours, but it's been 12 days now and still no word on what's going on.
Stay booking experience
I booked a place for my vacation and boy, did I end up with a headache. So, get this - the host, Karmil Q and Infinite Lux & Comfort Group, LLC, wouldn't give me the address until the actual day I was set to arrive. Talk about frustrating! I just wanted to know where I was going, you know?
Booking for unavailable property
My experience booking a property through this service was so frustrating. I reserved and paid a lot of money, just to find out later that the property wasn't even available for the dates I needed. They didn't even bother to keep me informed, and then they wouldn't even give me a refund. I'm so disappointed and feel like they totally tricked me. The whole thing was a total nightmare, and I wouldn't suggest this service to anyone.
Travel
I had a terrible experience with HolidayLettings recently. I made a reservation for one of their homes listed on their site months in advance, only to become a victim of fraud. Just a month before our travel date, the supposed "owner" contacted me and asked for money through Zelle payment, which raised suspicions. I immediately reached out to the HolidayLettings fraud department, who investigated and confirmed that the listing was fake. This left our group without accommodation for a trip that was just around the corner. Unfortunately, the area we were visiting was in high demand, and prices had skyrocketed since our original booking. Despite the inconvenience caused, HolidayLettings offered no compensation to offset the price difference and seemed to make little effort in finding a suitable alternative accommodation that was similar to our original choice. This experience has made me realize that TripAdvisor and its affiliated companies do very little to vet and verify the listings on their site. The lack of oversight allows criminals to take advantage of unsuspecting customers, and it appears that HolidayLettings is unconcerned about this issue. Based on my experience, I strongly recommend seeking other travel booking services that are more trustworthy and reputable when planning future trips in order to avoid similar situations. I cannot recommend HolidayLettings services, given the lack of accountability and oversight I encountered.
Home rental in Pensacola, Florida
I rented a house in Pensacola, Florida using this platform and they wanted me to send a $200 deposit through Zelle. The booking got canceled, and now the person I was talking to isn't replying to me at all. If I have to, I'll go ahead and file a police report.
stay at a vacation rental
My family and I rented this vacation place and man, it was nothing like the pictures at all! It was pretty nasty, honestly, so we had to dip because it was just not working out. They claimed our money was secure, but then we tried to get it back and they were all, "Nope, sorry, you were there for a night so no money back for you." Ugh, we definitely would have picked somewhere else if we had known this was gonna happen!
Disappointing experience
Don't use this service! They care more about making money than helping out upset customers. Even after showing evidence, they support the property owner and keep renting out sketchy properties to people who don't know any better and have no way to fix things when they go south.
Booking nightmare
My experience with this company was a total nightmare. I had everything all set up - flights, car rental, the works - for a booking that was fully paid and confirmed. And then out of the blue, the owner decided to take the property off the rental market. I was left in the lurch trying to find somewhere else to stay at the eleventh hour. And to top it off, Holiday Lettings was no help at all when it came to getting my money back. I had to jump through hoops at the bank to finally see a refund. Dealing with this company has been a total disaster.
Misleading description of property
The Paris apartment we booked ended up being a complete nightmare. The bathroom wasn't anything like what was promised, and it made our whole stay super uncomfortable and disappointing. It was obvious that the platform didn't do a good job checking out this place before putting it up for rent. Our vacation with our daughters was totally ruined by all this, and we won't be using this service ever again.
Vacation rental experience
Our stay at the vacation rental was pretty disappointing. As soon as we got there, we ran into a bunch of problems that really put a damper on our trip. The biggest issue was that there wasn't anyone there to welcome us when we arrived, so we felt kind of lost and clueless. And on top of that, there wasn't much info about the place, so we had no idea how to use anything. We had to reach out to the owner on WhatsApp for help, which was a bit of a hassle.
Stay at a Bougie House
My family rented this nice house in Bourton on the Water, UK for August. Then the owner asked for more money and totally canceled our booking for a better offer. What a bummer.
Review with most votes
Travel
Read on