Walmart Reviews
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I ordered a toy skateboard
I ordered this toy skateboard years ago, man. They kept insisting it was delivered, but I never got it! I had to call them a million times before they finally canceled my order.
Shampoo/Conditioner and Curtain Clip Hooks
Man, let me tell you about my experience at Walmart - it was just terrible! So I had surgery, right, and decided to give the pick-up option a try for the first time. Being a senior citizen, I ordered three packages of curtain clip hooks. But when I got there, all they had for me was some shampoo and conditioner. Can you believe that? I showed them the snapshot of my order with the clips, but they said they didn't have it. So I had to call customer care and speak to this guy named Ren. He was cool and understood my frustration, but all I really wanted was my money back and my clips! I waited at the pick-up spot for 25 minutes and still no sign of my order. And get this - my order specifically said NO SUBSTITUTIONS! It was just a complete mess!
Walmart Plus subscription
I decided to try out that Walmart Plus subscription and the next thing I knew, they were accusing me of fraud and shutting down my account. To make matters worse, they didn't even give me back the $99 I shelled out for the subscription. When I tried to get help from customer service, they were totally useless. I ended up having to make a whole new account with a different email just so I could keep using the service. The way they handled the whole situation was just plain ridiculous. My advice? Watch out before you sign up for Walmart Plus!
Walmart Customer service.
Well, 36 days and 14 phone calls to 20 different people I finally got refunded. I am leaving a 5 star but 3 star because of the headaches and time on phone wasted. And the poor service I received. Only after threating to contact the F.T.C. Fraud division and the BBB in Colorado Springs ,CO where the seller has their business, did I get my refund. And catch this. I got refunded in less that 30 minutes. REALLY! They could have done this in the beginning.
Anyway got my refund. And I will still never purchase anything from the online again.
Our Local Walmart store has great people and in 20 years have never had a issue with the returns or purchases. People are great and friendly and Care. That is all I have to say on this issue.Still No Refund!
Well 30 days since the seller got the item back. Called Customer service back again. I think this is call 8. Same line I will forward this back to the Billing Dept. You will receive a email confirming your refund. This time they gave me another number. Supposed to be to the billing dept. Well, got some line of sales pitches and the number didn't even have Walmart listed in their directory. So just another run around by Walmart Online Customer Service. No wonder they only have a 18% approval and 79% on the 1 star category. Going to try and call Corporate office to see if they can help. Never doing any online purchases again with this company.
Antenna for tv.
I purchased an antenna from Walmart on the 6th of February. Only paid $29.59. Antenna arrived with the bracket broken. Immediately took it to Walmart in my hometown. Seller received it on the 16th of February. Well, 5 phone calls and several emails later. I am still trying to get a refund. The last email I received said my account was closed and refund issued. Well, that is total BS. My banks manager looked thru my account and found where I had paid Walmart the money. But no money was refunded to my account. They lied! every single time i talked to them. They said I would receive an email saying I was going to be refunded. Well, it will be a month in 5 days and NO REFUND! I hope they enjoy the $29.59 they have stolen, and may it bless them in the way they deserve. So, my review is to warn everyone who buys from Walmart online. BUYER BEWARE OF THIS SITE! Oh, I would rate lower than 1 star if possible. This is a fresh update to my previous post.
Antenna from Walmart online.
On the 6th of last month (FEB) I purchased an antenna for my tv. It arrived broken and poorly packaged. Returned it the same day at my local Walmart store. Seller received it on the 16th of February. I was supposed to receive a refund in 7-10 days. Well, 4 phone calls to the Customer Service have proved to be useless. Everyone says something different. From you will receive it in a couple of days. To 2 of the customer service people saying they would expedite the refund that day. In 6 days it will be a full month since the seller received the item back. And still no refund. I will never buy anything from Walmart online ever again. I suggest you really check to be sure that it is a USA seller and not some overseas crook. I am more than disappointed in the Customer Service at Walmart online. 4 Times I have called and each time nothing happened. Beware of the Online items. You may never get your purchase price back.
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Still No Refund!
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