All reviews of Rosetta Kessler
Review about: Verizon
New service purchase
I recently spent a lot of time trying to set up new service with your company. The technician I talked to, Sarah, seemed to have trouble with English, so it was hard to communicate. She also got mixed up with the service plans, which confused me. Even though I checked the text she gave me, I didn't know my phone would be disconnected right away, and I lost coverage. When I called tech support, there were more communication problems because they kept calling me "Bob" instead of "Paul." Eventually, I had to go to a retail store to fix everything and get my phone working again. Overall, it was a really bad and frustrating experience.