Vertagear Reviews
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My Experience with Vertagear
As a client of Vertagear, I have had a fantastic experience with the company. From the moment I first visited their website, I was impressed by the sleek and modern design, as well as the wide variety of gaming chairs they had to offer. The ordering process was simple and straightforward, and I was pleased to see that they offered free shipping on all of their products.
When my chair arrived, I was impressed by the quality of the packaging and the care that had been taken to ensure that the chair was not damaged during transit. Once I had assembled the chair, I was absolutely thrilled with the level of comfort and support it provided. The chair is very well-made and durable, and I know that it will last me for many years to come.
I also appreciate the level of customer service offered by Vertagear. Anytime I had a question, the customer service representatives were quick to respond and always helpful. They even followed up with me a few weeks after my purchase to make sure that I was still happy with my chair.
Overall, I am very pleased with my experience with Vertagear and would definitely recommend them to anyone looking for a high-quality gaming chair.Gaming chair gas lift replacement
I had a problem with the gas lift on my gaming chair after using it for a few months. Even though I didn't exceed the weight limit, the chair kept sinking down overnight, messing with how it worked. I contacted the customer service team at the company for help, and they were super quick and nice about fixing the problem. I sent them the receipt from where I bought the chair, and they immediately sent me a new gas lift. I was really impressed with how fast and eager they were to solve the issue. Thanks for the awesome service!
Ergonomic chair purchase
My experience with the customer service team at Vertagear was amazing! I had a little issue at first with the color of the chair I wanted, but they quickly got back to me and gave me another option without any problems. The person I talked to was super helpful and made sure I was happy with my choice. The chair turned out even better than I expected; it was easy to put together and has really helped my posture and comfort when sitting. I'm really happy with my purchase and the great service from the Vertagear team!
Faulty chair
I bought a chair from this company not too long ago and was bummed to see a little cut in the backrest and one of the armrests wouldn't even move. I reached out to customer service and was happy with how quickly they got back to me and how smoothly they handled sending me a replacement. Jimin, the customer service rep I spoke with, was super nice and really made everything easy for me. It seems like those 1-star reviews are probably fake and just trying to make the company look bad.
Warranty issue
The seat mechanism on my chair broke while it was still under warranty, so I decided to contact the company to ask for a replacement. After going back and forth with them for months, I finally got an RMA number in July. However, it's now December and I still haven't received the replacement part. Every time I follow up with them, all I get is a "we'll check on it" kinda response with no real action being taken. It's really frustrating and disappointing to see this lack of accountability from a company that is supposed to back up its products.
Vertagear SL5800
I bought this chair that I really liked and it was definitely worth the money. But then, after just 4 months, one of the armrests broke. I reached out to them about it and they were so fast and friendly. It only took 3 weeks for them to send me a replacement. I'm really impressed with their service!
Gaming chair
Man, I scored this awesome gaming chair and seriously, it's amazing! The packaging was legit cool, super easy to open and kept the chair safe. But then, there was this one screw that was being weird, so I reached out to customer support. They were on it in like 2 minutes, sending out a replacement screw that arrived crazy fast. They even checked back to make sure everything was cool. I'm totally pumped about how it all turned out, dude!
Chair replacement part
I just had to reach out to customer service because I needed a replacement part for my chair. I have to say, I was pretty impressed with how fast they got back to me and how smoothly they took care of my request. The new piece was shipped out right away and I had it on my chair in no time. Now I'm completely satisfied with my purchase and the whole customer service experience. It was just super easy and pleasant, all the way through.
Alienware S5000 chair
I just bought the Alienware S5000 chair and was a little bummed to see a tiny crack in one of the plastic pieces on the back. But when I talked to customer service about getting it fixed, they were super fast and sent me a whole new seat bottom right away. The customer service was top-notch the whole way through. Even though there was a hiccup with the chair at first, I'm happy with how they took care of it so quickly.
Alienware S5000 chair purchase
I got the Alienware S5000 chair about a year ago. Just recently, the gas cylinder started acting up, but luckily it was still covered under warranty. The company's support team really came through and quickly replaced the part with very little hassle. It's nice to see that they back up their products and provide good service when things go wrong. I'm still happy with the chair and its overall quality.
Replacement parts
Getting replacement parts for my chairs was super easy. I had to do it two times already, but it was no big deal. The parts came fast, and the customer service over chat was really helpful in sorting out any problems. It was a really good experience overall.
Gas lift replacement
After just 15 months of using my chair, the gas lift started randomly deflating. But luckily, I was really happy to see that getting a replacement was easy, quick, and fully covered by the warranty.
SL6000 chair
I've had this chair for 6 years and I love it! I've gone through a bunch of chairs, but this one is the best for my back. It's really comfortable and sturdy, like a tank! The customer service folks are also really friendly and helpful, big shoutout to them!
Warranty Assistance
I was having trouble with a broken part on my chair and I thought I was in trouble until I remembered the extended warranty. The customer service team was super helpful in finding my warranty number and sending me the replacement part right away. They answered all my emails quickly and made everything easy for me. I was really happy with the great service I got.
Recent chair purchase
I have to admit, I wasn't sure about this company when I first checked them out. The website was all over the place, ordering was a hassle, and it took forever for my chair to show up. But you know what? The chair is actually super comfy and putting it together was a breeze. Yeah, the armrest got a bit wobbly and the seat fabric seems like it could tear easily, but thankfully their warranty process was easy and they sent me a new part for free in no time.
Faulty chair piston replacement
I bought a chair from you guys not too long ago, but the piston broke after using it for just a few months. I reached out to customer service for a replacement, but it has been months and I still haven't gotten it. It's pretty disappointing to not hear back and see no action from the company. It seems like there might be a shortage of parts, and I'm just stuck waiting with no end in sight. This whole situation has definitely made me question the quality of your products and the reliability of your customer service team. I've actually heard similar complaints from other people who bought chairs from you, which is pretty worrisome.
$400 Chair Purchase
I bought this $400 chair from this company thinking it would be a good quality product, but boy was I wrong! The chair broke down after just 9 months. I tried to get it fixed or replaced under warranty, but they wouldn't help me out. Their products are terrible and their customer service is even worse. Save yourself the trouble and stay away from this company and their faulty products.
Replacement armrest assistance
I just had to ask for a new armrest from this company and let me tell you, their customer service was top-notch. They not only sent me the replacement in no time, but they also threw in an extra armrest for good measure. I was so grateful for their help and how they went out of their way to make sure I was happy with my purchase.
Big chair for big guys
I have this really huge chair that fits me just right. I can lean back in it as much as I want without any concerns. It's super comfortable and I absolutely adore it! Sometimes the mechanism might need fixing since I'm a big guy, but luckily the warranty and customer service are fantastic so everything is just fine.
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My Experience with Vertagear
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